SautiYetu seeks to contribute to the improvement of Service Delivery through a two-way communication citizen engagement to state channel. This platform/tool allows citizens to amplify their suggestions, concerns and complains directly to the responsible service provider. It also allows for the escalation of non-responsive providers for action thereby improving service delivery.

The purpose of Sauti Yetu is to encourage citizens to act on their own regarding public services without intermediaries by leveraging existing national, continental and international agreements. Sauti Yetu places in the public domain, for public use, simple tools that citizens can use to monitor the delivery of services by authorities while providing an effective means for feedback on performance from the citizenry. In equal measure, it provides public authorities with quick means to know issues raised by the citizens for their attention and also serves as a channel to communicate back to the citizens on the measures taken

SautiYetu leverages on:

  • Citizen empowerment
  • Citizen Participation
  • Social Accountability
  • Open Data

Sauti Yetu has been adopted by the National Government (sautiyetu.go.ke) and subsequent development of Sauti Yetu Portal for 4 County Governments. The County governments that have the Sauti Yetu Portal domesticated for their county needs include Kwale and Tharaka Nithi, with plans for Nairobi, Isiolo and Elgeyo Marakwet Counties still ongoing.

The government of Liberia has also incorporated the SautiYetu tools to foster effective communication between the citizens and county government officials